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Data Protection Policy

Sona 104 Privacy Policy – How We Keep Your Data Safe

Your personal data matters to us. Sona 104 never sells your information, never shares it with third parties without cause, and stores it with the highest level of security — this page explains everything clearly.

Last Updated: January 2026
Data Is Never Sold — your data is never sold to third parties.
256-Bit SSL Encryption — your data is secured with bank-level protection.
Minimal Data Collection — Only the information we need is collected.
Your Control — You have the right to view and delete your own data.
In Compliance with Local Law — compliant with all applicable laws, including those of Bangladesh.
We keep your information How We Protect It

The Core Pillars of Sona 104's Data Security

Advanced Encryption Technology
All data transmitted on Sona 104 is protected with TLS 1.3 and 256-bit AES encryption — the same technology used by major banks worldwide. Your password is never stored in plain text; only a hashed version is kept.
Secure Data Storage
Your data is stored in ISO 27001-certified data centers. Direct server access is strictly limited — only authorized personnel may access it for specific, designated purposes.
Data Minimization Policy
Sona 104 only collects data that is truly necessary. We never ask for information we don't need, and outdated data is automatically deleted after a set period.
User Controls
You can view, correct, or delete your personal data at any time. Submit a request to our support team and it will be processed within 30 days. Your data, your control.
Prompt Data Breach Notification
In the unlikely event of a security incident, we notify all affected users within 72 hours. Transparency is a core principle we stand by.
Regular Security Audits
Sona 104's data protection systems are independently audited by third parties multiple times a year. Any vulnerabilities identified are resolved immediately.
Table of Contents
Summary: Sona 104 treats your privacy as its highest priority. We collect only what's necessary, keep it secure, and never share it without your permission. This policy tells you exactly what happens with your data.
1

What Data Is Collected

Sona 104 collects three types of data: information you provide directly, data generated automatically while you use the platform, and occasionally verifiable information from third parties.

Data TypeExampleWhen It Is CollectedRequired?
IdentityName, date of birth, addressAt the Time of RegistrationYes
ContactMobile number, email addressAt the Time of RegistrationYes
FinancialBKash/Nagad number, transaction historyAt the Time of PaymentYes
Gaming ActivityGame logs, betting history, session durationPlay TimeYes
TechnicalIP address, device type, browserOn Every ConnectionPartial
Identity DocumentsNID/Passport CopyFor KYC verificationConditional
Sensitive Data: Sona 104 never stores your full bank account number, card number, or PIN. Payment details are processed directly through your mobile banking provider.
2

Why We Collect Your Data

Every piece of data Sona 104 collects has a clear legal or service-related justification. We do not ask for information we don't need.

  • To create your account and verify your identity.
  • To process deposit and withdrawal transactions.
  • To prevent fraud and money laundering (in compliance with international AML regulations).
  • To provide customer support and resolve issues.
  • To send you personalized offers and promotions (with your consent).
  • To ensure responsible gaming and protect minors.
  • To improve platform security and performance.
3

How Your Data Is Used

Collected data is never used beyond its stated purpose. Sona 104 follows a clear and transparent data use policy:

  • Identity information is used solely for account verification and customer service.
  • Financial data is used solely for processing transactions and for legal compliance purposes.
  • Gaming logs are used for responsible gaming monitoring and dispute resolution.
  • Technical data is used to detect and identify security threats.
  • May be used for marketing communications if you have given your consent.
What We Never Do

Your data is never sold to third parties, never used for other companies' marketing purposes, and never used to discriminate against or profile you.

4

Data Sharing & Third Parties

Sona 104 may share your data with certain third parties in limited circumstances and for specific purposes, always subject to strict contractual obligations.

  • Payment Provider: bKash, Nagad, Rocket — only the information necessary to process transactions.
  • Game Software Providers: Evolution, Pragmatic — minimum data required for game operation.
  • KYC Verification Service: Document verification services for identity checks.
  • Law enforcement agencies: Under a court order or lawful legal directive.
  • Anti-Fraud Service: Specific data used for fraud prevention purposes.
Third-Party Agreements: Every third party we share data with has signed a data processing agreement with Sona 104 and is contractually bound to uphold equivalent privacy standards.
5

Cookies & Tracking

The Sona 104 website uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser.

  • Essential Cookies: For login sessions and security — disabling these will prevent the site from functioning.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which sections of the site are used most.
Cookie Controls

You can disable non-essential cookies from your browser settings, though some features may become limited as a result. On the mobile app, cookie preferences can be managed from the app's Privacy section.

6

Data Retention Period

Sona 104 does not retain your data beyond a defined period. Each data type is governed by its own retention policy:

Data TypeRetention PeriodReason
Account InformationFor as long as your account remains activeTo provide our services
Financial Transactions5 yearsLegal & AML Compliance
Gaming Logs3 yearsDispute Resolution
KYC Documents5 yearsInternational Regulations
Support conversations2 yearsQuality Assurance
Technical Logs90 daysSecurity Monitoring
7

Your Rights

As a Sona 104 member, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

Right to Access
You can request a copy of all data we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that processing of your data be restricted while an investigation is ongoing.
Right to Data Portability
You can request a copy of your data in a standard portable file format.
Right to Object
You can object to your data being used for specific purposes.
To exercise your rights: To exercise any of the rights listed above [email protected]— write to us. We typically respond within 30 days.
8

Child & Minor Protection

Sona 104 places the highest priority on protecting minors. We never knowingly collect or use personal information from anyone under the age of 18.

  • Age is verified at the time of registration.
  • Any account found to belong to a user under 18 is closed immediately.
  • Age verification documents may be requested in cases of suspected underage users.
  • Any minor's data collected inadvertently will be permanently deleted.
9

Policy Updates

Sona 104 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the site and, where possible, notify you by email.

  • The date of the latest update is always shown at the top of the page.
  • For major changes, we aim to provide at least 30 days' advance notice.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to get in touch.

Contact Information

Email: [email protected]
Live Chat: available at all times in the bottom-right corner of the site
Response time: typically within 12–24 hours
For privacy-related requests: within 30 days

Sona 104 Security Score
Encryption Strength98%
Data Minimization95%
Third-Party Controls92%
User Controls96%
Minor Protection100%

* Score based on independent security audits, 2026 data.

General FAQ

Frequently Asked Questions About Our Privacy Policy

No. Sona 104 strictly enforces a minimum age of 18. No one under 18 may register, and any account identified as belonging to a minor will be closed. Date of birth is verified at registration, and a National ID may be required when necessary. Sona 104 considers keeping minors away from online gaming an ethical responsibility. Parents are advised to enable parental controls on their devices and monitor their children's online activity.

The Sona 104 app runs as a Progressive Web App (PWA), so updates should happen automatically. If the app won't open or is showing an older version, start by clearing your browser cache. On iPhone: go to Settings > Safari > Clear History and Website Data. On Android: go to Chrome Settings > Privacy > Clear browsing data. Then visit sona104.pro again and re-add it to your home screen. If the issue persists, remove the old icon from your home screen and use "Add to Home Screen" to add it fresh. If that still doesn't resolve it, reach out to our support team via live chat — you'll typically get help within 5 minutes.
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Your data is safe — Play with Peace of Mind at Sona 104

Your data is protected with the highest level of security. Deposit via bKash, get support in Bangla — join Sona 104 today.

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SSL Secured Data Is Never Sold Bank-Grade Security In Your Control

For adults aged 18+ only.

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