BKash deposit stuck? Can't access a game? Winnings not coming through? Sona 104's Bangla-speaking support team is available 24/7, every day of the week.
Reach us through whichever channel works best for you
The most common things players reach out to Sona 104 about
Support is one of the biggest pain points on online gaming platforms. Most require you to write in English, reply with automated messages, and leave you waiting days for an actual resolution. Sona 104 has made a genuine difference here.
Every support agent at Sona 104 is Bangladeshi. They don't just speak Bangla — they know Bangladesh's payment systems, mobile network quirks, and situations like a bKash PIN getting locked. You don't have to explain the full picture; the agent already knows what's likely going on.
After your first message on live chat, a real person — not a bot — typically responds within two minutes. This holds true even at 3 AM, as the Sona 104 support team operates in shifts around the clock, 24 hours a day.
For payment issues — such as funds leaving bKash but not appearing in your Sona 104 balance — the support team liaises directly with the payment gateway to resolve it. In most cases, the balance is corrected within half an hour.
Get expert support for all local payment methods at Sona 104
How it works when you contact Sona 104
Full availability details for all Sona 104 support channels
| Channel | Hours | Language |
|---|---|---|
| Live Chat | 24/7 | Bengali |
| Telegram | 24/7 | Bengali |
| 08:00–02:00 | Bengali | |
| 24/7 | Bangla / English | |
| 09:00–21:00 | Bengali | |
| FAQ Page | Always | Bengali |
* All times are in Bangladesh Standard Time (BST)
Real experiences with Sona 104 support
A little preparation goes a long way
Even with Sona 104's fast support team, having a few details on hand makes the process much smoother. Here's what to prepare based on your issue type.
For payment issues — note the transaction ID from your bKash or Nagad message inbox. Have your sending number, the amount sent, and the exact time ready. Sharing these details in live chat allows the agent to contact the payment gateway right away.
For account issues — your registered mobile number and username are all you need. Never share your password with anyone; Sona 104 support will never ask for it.
For technical issues — share your device name (e.g., Realme C55, iPhone 14), OS version, and browser name. A screenshot of the issue as it's happening is even better.
Sona 104 believes real support isn't just about fixing problems — it's about making sure every player feels safe and at ease. So don't hesitate to reach out, even for the smallest question.
Note: If anyone calls claiming to be from Sona 104 and asks for your OTP or password, it is a scam. Sona 104 will never ask for your OTP or password over the phone. If this happens, Responsible Gaming Visit the page and let us know via our official email.
Frequently Asked Questions About Local Support
Sona 104's Bengali support team is here for you around the clock. Log in and start a live chat anytime.