Your Wellbeing Is Our Priority

Responsible Gaming at Sona 104 — Stay in Control, Keep It Fun

Gaming should be a source of entertainment, not a burden. Responsible gaming at Sona 104 isn't just a page — it's our everyday commitment. We offer you limit settings, cooldown periods, and self-exclusion options.

Player Wellbeing Comes First

Every decision at Sona 104 puts the mental and financial well-being of our players first.

You're in Control

Decide for yourself how long you play and how much you stake — no pressure.

Help Is Always Within Reach

When you need help, Sona 104's support team is there — speaking Bangla, with empathy and care.

Responsible Gaming Core Principles

Sona 104 upholds these principles — and helps you do the same

Play for Fun, Not for Income

Gaming on Sona 104 is purely for entertainment. Treating casino games or Sports Betting as a source of income isn't realistic — keeping that in mind makes the experience far more enjoyable.

Only bet what you can afford to lose

Never use rent, grocery, or your children's education money for gaming. Set a budget and stop when it's gone. That's the most important rule of responsible gaming.

Keep Track of Your Time

Set a time limit before your gaming session and stick to it. Playing for extended periods leads to mental fatigue and poor decisions. Take breaks, spend time with family.

Avoid chasing losses to try to "recover" what you've lost

Chasing losses by betting more to recover what you've lost is a dangerous pattern. At Sona 104, losing is a normal outcome — when it happens, stop, and come back fresh the next day.

Let Family & Loved Ones Know

Letting your family know about your online gaming — rather than hiding it — is a sign of healthy gaming habits. If you feel the need to keep it secret, that itself may be a warning sign.

Don't Play Under Stress

Gaming while feeling depressed, angry, or anxious can make things worse. Play in a healthy headspace, for fun — not as a way to escape stress.

Sona 104's Protection Tools

Our dedicated tools to keep your gaming in check

Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. It takes effect immediately once set. Increasing your limit requires a 72-hour waiting period — decreasing it is instant.

Instant Effect

Loss Limit

Set a cap on how much you're willing to lose within a given period. Once you hit that limit, Sona 104 will automatically stop you — before you make another decision.

Automatic Protection

Cooldown Period

Take a break for 24 hours, 7 days, or 30 days. During this period, you won't be able to log in. And because you can't cancel it yourself before it expires — that's exactly what makes this tool effective.

24hrs – 30 Days

Self-Exclusion

Exclude yourself from the platform for an extended period or permanently. Choose anywhere from 1 month to 5 years, or make it permanent — it's your call. We respect this decision completely.

Permanent Options Are Available

Session Time Limit

Set a limit on how long you can play in one session. When time is up, Sona 104 will notify you and log you out if needed.

Time Limits

Reality Check

Every 30 minutes or 1 hour, an automated reminder will appear showing how long you've been playing and how much you've won or lost. This keeps you informed so you can make mindful decisions.

Automated Reminders

Talk to Our Support Team

Sona 104's support team is always ready to help you use any of these tools or simply talk about your gaming. In Bangla, without judgment, in complete confidence. Asking for help takes courage.

Live Chat Email

Setting Your Limits Steps

You can set your gaming limits at Sona 104 in just a few minutes

Open the Responsible Gaming Menu

Go to the "Responsible Gaming" option in your profile menu.

Choose the Tools You Need

Choose from a deposit limit, loss limit, session time limit, or cooldown — pick what you need, set the amount and duration.

Confirm

Confirm via OTP sent to your email or SMS. The limit takes effect immediately.

Keep in Mind: Lowering a limit takes effect immediately, while increasing one requires a 72-hour cooling-off period — all for your own protection.

Problem Recognize the Signs

If you notice any of the following signs in yourself, pause and reflect

I repeatedly go over my planned budget.

After a loss, you place even bigger bets thinking "I'll win it back this time."

You lie to family or friends about your gaming.

You feel restless or irritable when you can't play.

You're reducing time spent on work, studies, or family in order to play.

You're borrowing money or secretly dipping into savings to fund your gaming.

Get Help: If you notice any of the signs above, please speak with Sona 104's support team. We won't judge — we're here to help.

Yourself Verify

A Quick Self-Assessment — Answer Honestly

Are Your Gaming Habits Healthy?

Check all the statements below that apply to you:

I often end up spending more than my set budget.

After a loss, I make multiple attempts to win the money back.

You feel restless or uneasy when you're not gaming.

I cut into work or family time to play.

I have lied to family about how much I game.

I have used borrowed money or funds meant for other purposes to gamble.

Excellent! Your gaming habits look healthy. Stay aware and keep playing responsibly.

Time to Be Careful. Some of your answers are concerning. Take a break and speak with Sona 104's support team — [email protected]।

About Responsible Gaming A Few More Things

Sona 104's Philosophy & Commitment

Honestly, there are still many misconceptions about online gaming in Bangladesh. Some see it as entirely negative; others think it's a quick way to make money. Neither is true. Sona 104 believes responsible gaming is a legitimate, enjoyable form of entertainment — as long as it's approached with the right mindset and within sensible limits.

At Sona 104, we see a real person behind every player — someone with a family, responsibilities, and dreams. That's why our responsible gaming program is more than words on a page; it's reflected in everything we do every day. Our support team is trained to identify players who may be struggling and guide them toward the right help.

Responsible gaming isn't just about self-control — it's also about creating the right environment. At Sona 104, we're committed to building that environment. Our deposit limit system is designed so that players can lower their limits instantly, but increasing them requires a waiting period — that small friction often makes all the difference in keeping a clear head.

A special word for younger players: mobile gaming is growing fast in Bangladesh, and with that excitement comes the need for caution. Never put your first month's salary or tuition fees into gaming. Playing within your means, little by little, keeps it enjoyable.

For anyone who feels their gaming has become a problem, Sona 104 offers self-exclusion. Choosing this isn't a sign of weakness — it's proof of the courage to take control of your own life. We respect that decision fully and are here to support you every step of the way.

Keep the Fun First

The real goal is the joy of playing, not the pressure to win.

Control Is in Your Hands

Every tool here is for you, on your terms.

Complete Confidentiality

All requests for help are kept completely confidential.

24/7 Support

Reach us in Bangla, anytime.

Sona 104's Accountability Stats

We let the numbers speak for our commitment

Player Satisfaction Score94%

Support Response Rate98%

Users With Active Limit Settings68%

Minor Protection Success Rate100%

Self-Exclusion Respect Rate100%

* Based on 2026 data

Healthy Gaming The Golden Rule

Budget First, Play Second — Decide how much you're willing to spend before you start playing.

Know When to Walk Away — Losing is a normal part of gaming, nothing to be ashamed of.

Take Regular Breaks — Step away every hour, stretch, take a short walk.

Not Under the Influence or While Drowsy — Play with a clear head.

Gaming Is One Part of Life — Not your whole life.

Set Your Limits Today — now, not later.

General FAQ

Frequently Asked Questions About Responsible Gaming

Sona 104's Sports Betting section covers football, cricket, tennis, basketball, and more. To place a bet, head to the Sports section, then choose your preferred sport and match. Each match offers a variety of betting markets — such as match winner, total goals, handicap, and others. Click on the market you want to bet on and it will be added to your bet slip; enter your stake and confirm. Live betting — wagering while the match is in progress — is also available for La Liga and other top football leagues. For responsible Sports Betting, it's a good idea to set a separate budget for each match.

Forgotten your password? No need to worry — recovering it on Sona 104 is straightforward. On the login page, click the "Forgot Password" link. Then enter the email address or mobile number you used when registering. A reset link or OTP will be sent to you within minutes. Use the OTP to set a new password. Make sure your new password is at least 8 characters long and includes uppercase letters and numbers. If you no longer have access to that email or number, contact the support team — your account can be recovered through KYC verification.

Responsible Gaming at Sona 104 — Stay in Control, Keep It Fun

How do I place bets on sports like football or cricket at Sona 104?

Forgot your password — how do I log back in to Sona 104?