Sona 104 FAQ — All Your Questions Answered in One Place

Sona 104's VIP program has 5 tiers in total. Loyalty points accumulate with every bet you place, and once you hit the required points, you advance to the next tier.

• Bronze — New member. Receive a welcome bonus and 3% monthly cashback.
• Silver — From 5,000 points onwards. Enjoy reload bonuses and 5% cashback.
• Gold — At 20,000 points. Dedicated account manager, 8% cashback, and faster withdrawals.
• Platinum — At 75,000 points. Enjoy personalized bonuses, 10% cashback, and priority support.
• Diamond — at 200,000 points. Up to 15% cashback, exclusive event invitations, and a birthday bonus.

Points never expire — so you can climb the ranks at your own pace. To check your VIP tier, go to the "My Profile" section in your account.

Sports Betting odds on Sona 104 are displayed primarily in decimal format, which is the easiest for players in Bangladesh to understand.

Formula for understanding decimal odds:

• Total return = Stake × Odds
• Example: ৳1,000 × 2.50 = ৳2,500 (profit: ৳1,500)

Understanding odds:

• 1.50 — Lower risk, lower return (favored team or player)
• 2.00 — You get double, meaning equal probability is assumed
• 5.00+ — Higher risk, higher reward (underdog or unexpected outcome)

Sona 104 lets you change your preferred odds format in Settings. For new players, decimal format is the simplest option.

There are a few common reasons an account may get locked on Sona 104 — and in most cases, it can be resolved quickly.

Reasons your account may be locked — and how to fix it:

• Repeated incorrect password attempts: Wait 15 minutes and your account will unlock automatically. Or use the "Forgot Password" option.
• Security concern: Logins from unrecognized devices may trigger a temporary lock if they appear suspicious. Verify via email or SMS to regain access.
• Incomplete KYC: Accounts are locked before large withdrawals if identity verification is incomplete. Resolve this by uploading a photo of your national ID or passport.
• Suspected policy violation: If your account is locked due to suspected multiple accounts or bonus abuse, please contact the support team.

Your complete betting history and financial transaction records are all saved within your account on Sona 104.

• 1Log in and click on the profile icon.
• 2Go to the "Betting History" or "Bet History" section — here you'll see the date, amount, market, result, and win/loss for each bet.
• 3For financial transactions, check "Transaction History" — you can filter deposits, withdrawals, and bonuses separately.
• 4Filter by date or game type to find records from a specific period.

Sona 104 displays the last 90 days of history by default. For older records, please reach out to the support team.

In Sona 104's Live Casino section, real human dealers run the games via live stream — it's the most immersive online casino experience available.

What to know before you start:

• Stable internet required: A minimum speed of 4 Mbps is recommended for live streaming. Both 4G and Wi-Fi work fine.
• Popular games: Play live roulette, blackjack, baccarat, and exclusive local games.
• Minimum Bet: Most tables start from ৳100 — higher minimums apply at high-roller tables.
• Chat features: In live games, you can chat with the dealer and other players.

• 1Log in and go to the "Live Dealer" section.
• 2Choose your preferred game and table (check the minimum bet and available seats first).
• 3Once the live stream loads, select your chip and place it on the table — the dealer takes care of the rest.

Sona 104 regularly hosts slots tournaments, sports leaderboards, and special seasonal competitions. You can join for free or with a set buy-in.

How to Join:

• Visit the "Promotions" or "Tournaments" section to see ongoing tournaments.
• Just click the "Join Now" button to register instantly.
• Placing bets on eligible games earns you points and moves you up the leaderboard.

Prize Distribution:

• Prizes are typically awarded within 24 hours of a tournament ending.
• Cash rewards are credited directly to your wallet; prizes may also come as bonus credits.
• The top 3 players typically receive special prizes — the rest are rewarded based on their position.
• If two players are tied on points, the one who wagered more will rank higher.